7hi77's Privacy Policy
Your personal information is our highest priority. We protect your privacy using SSL encryption and strict data security standards.
Scope of Data Collection
1.1 Information You Provide Directly
During account registration, identity verification, or when accessing support services, you provide the following information:
- Full name and date of birth (for age verification)
- Active mobile number and email address
- National ID card or passport details (as part of the KYC process)
- Financial transaction details (bKash, Nagad or Rocket account numbers)
- Messages and documents you submit when making a support request
1.2 Automatically Collected Information
When you use the 7hi77 platform, certain technical data is automatically recorded:
- IP address and device identification details
- Browser type, operating system and screen resolution
- Site access time, pages visited and activity logs
- Session data collected through cookies and similar tracking technologies
- Transaction history and gaming activity records
Purpose of Data Use
2.1 Service Operation and Improvement
7hi77 uses collected data for the following legitimate purposes:
- Creating, verifying and securely maintaining accounts
- Processing deposit and withdrawal transactions (via bKash, Nagad and Rocket)
- Managing bonuses, promotional offers and VIP rewards
- Providing 24/7 customer support — via live chat and email
- Reviewing site performance and improving the user experience
2.2 Security and Legal Compliance
Your information may also be used for the following security and compliance-related purposes:
- Preventing fraud, money laundering and illegal activity (AML/KYC policy)
- Detecting and blocking unauthorized access to accounts
- Implementing responsible gaming policy (including 21+ age verification)
- Retaining relevant records for dispute resolution purposes
- Responding to lawful requests from authorities
Data Sharing and Third Parties
3.1 Limitations on Disclosure of Information
7hi77 never sells, rents or shares your personal information with third parties for commercial purposes. Information may be disclosed only in the following circumstances:
- Service Provider Partners: Payment processors (bKash, Nagad, Rocket), game software providers and technology infrastructure partners — only to the extent necessary for service delivery
- Legal Obligations: As part of an order from a competent authority or a legal process
- Platform Protection: To investigate fraud or ensure the safety of other users
3.2 Third-Party Accountability
All third-party service providers contracted with 7hi77 are required to follow privacy protection standards equal to or higher than our own. They may use the data they receive only for the purposes specified in the contract and may not use it for their own purposes.
Cookies and Tracking Technologies
4.1 Use of Cookies
The 7hi77 platform uses several types of cookies:
- Essential Cookies: Required to maintain login state, manage secure sessions and ensure basic functionality
- Functional Cookies: Help remember your preferred language, layout and notification settings
- Analytics Cookies: Collect site usage statistics to help improve service quality
4.2 Cookie Controls
You have the right to reject or delete non-essential cookies through your browser settings. Please note that disabling essential cookies may disrupt some core site functionality, including login and payment features.
Data Retention and Security
5.1 Retention Period
7hi77 retains your information according to the following guidelines:
- Active account data: for the entire duration that the account remains active
- Transaction and financial records: for as long as required to meet applicable legal requirements
- KYC documents: until the legally specified period following verification
- Even after an account is closed, data necessary to meet legal obligations may be retained
5.2 Security Measures
7hi77 applies industry-standard technical and organizational measures to keep your information secure:
- 256-bit SSL (TLS) encryption — on all data transfers
- At-rest data encryption at the server level
- Two-factor authentication (2FA) available for account login
- Regular security audits and penetration testing
- Restricted staff access — on a need-to-know basis only
- Automated monitoring systems to detect suspicious activity
User Rights
As a 7hi77 user, you have the following rights regarding your own information:
- Right of Access: The right to request a copy of what information we hold about you
- Right of Rectification: The right to request correction of incomplete or inaccurate information
- Right to Erasure: The right to request deletion of your data in certain circumstances — where no legal obligation applies
- Right to Object to Processing: The right to object to the processing of your data for specific purposes
- Right to Data Portability: The right to receive a copy of your data in a structured format
- Right to Withdraw Consent: The right to withdraw consent from any processing carried out on the basis of consent
To exercise these rights, please contact our support team using the method listed below.
Protection of Minors
7hi77 services are intended solely for individuals aged 21 or older. We do not knowingly collect or store the personal information of any minor.
An age verification process is followed at the time of account registration. If a user creates an account by providing false information about their age and is subsequently proven to be a minor, that account will be closed immediately and all associated data will be securely deleted.
If you believe a minor has created an account on this platform, please notify our support team immediately.
International Data Transfers
To deliver 7hi77's services, data may in some cases be stored or processed on servers outside Bangladesh — particularly in relation to game software providers or cloud infrastructure partners.
The following protections are ensured for such transfers:
- Data processing agreements signed with the receiving party
- End-to-end encryption of transferred data
- Following a minimum-necessary data transfer policy
- Regular security assessments and audits of partners
Policy Changes and Updates
7hi77 may periodically review and update this Privacy Policy as needed. If significant changes are made to the Policy:
- A notice will be clearly published on the site
- Registered users will be notified by email
- The "Last Updated" date at the top of the page will be changed
Continued use of the site after a change is made will be considered your acceptance of the new policy. We therefore recommend that you visit this page regularly.
Responsible Gaming and Data
7hi77 may use data about your gaming history to keep your gaming experience safe and responsible. This includes:
- Identifying unusual playing patterns and reaching out if needed
- Processing self-exclusion or limit-setting requests
- Providing information and support related to responsible gaming
To learn more about responsible gaming, visit our Responsible Gaming page.
Contact Us
Privacy-Related Inquiries
For any questions about this Privacy Policy, requests to access or delete your data, or to report a privacy concern, please contact our 24/7 support team:
We will do our best to respond to your request as soon as possible.